Question 1

What is the free hotel operations audit?

Accepted Answer

The byStrata audit is a six-question assessment of your current operations, covering customer communications, admin processes, and review management. Based on your answers, we identify exactly which automation systems would save the most time and money for your business. It takes less than five minutes and requires no commitment.

Question 2

What happens after I submit the audit?

Accepted Answer

Our team reviews your audit and sends you a personalised recommendation within 24 hours, identifying which of our six intelligent systems would deliver the highest ROI for your business, with indicative build costs and expected outcomes. You can also book a free 30-minute discovery call to discuss your results.

Question 3

Is there any cost or commitment involved?

Accepted Answer

No. The audit is completely free and carries no obligation. byStrata only moves forward when both parties agree the fit is right.

Question 4

What types of businesses does byStrata work with?

Accepted Answer

byStrata works with experience-led businesses: boutique hotels, coffee shops, restaurants, and local service businesses. We specialise in operations where the quality of service is the competitive advantage, and where the team should be focused on customers rather than admin. Typical clients are owner-operated or founder-led, with 2 to 50+ staff.

Question 5

How long does it take to build and deploy a system?

Accepted Answer

Most byStrata automation systems are scoped, built, tested, and deployed within 7 to 14 days. Our first client, Vouno in Santorini, had a fully operational housekeeping platform in daily use within 7 days of briefing.

Question 6

What does the monthly retainer cover?

Accepted Answer

The optional monthly retainer covers ongoing monitoring, updates, and improvements to your automation systems. The system itself is always yours: the code, the data, and the accounts. The retainer can be cancelled at any time.

Question 7

Can byStrata help reduce our OTA commission costs?

Accepted Answer

Yes. byStrata's Guest Retention & Win-back Flows are specifically designed to re-engage past guests with personalised campaigns, driving direct bookings and reducing dependency on OTAs that charge 17–25% commission per booking.

What best describes your business?