Client Case Study · Vouno, Santorini
Built in 7 days. Four systems, one connected flow.
How byStrata built a connected digital operations platform for a boutique villa property in Santorini, to replace informal WhatsApp handovers. The first system went live a week after the first briefing.
7 days
Briefing to first go-live
4
Connected systems built
8
Survey languages
2026
Built for the season
The Challenge
Operations running on WhatsApp and memory.
Vouno is a boutique villa property set high on the mountain of Santorini, on Moni Profitou Ilias, facing the south of the island and the open Aegean. Like most independent boutique hotels, its team was skilled and dedicated, but operational processes were held together by informal channels: WhatsApp groups, verbal handovers, and individual staff knowledge.
During peak season, when every villa needs to turn over within a precise window, there was no live visibility of completion status. The risk wasn't incompetence — it was the structural absence of a system. The team knew what to do; they had no structured way to surface it.
The Solution
A connected suite of systems. The first live in a week.
byStrata designed and built four connected systems around Vouno's operation — staff tools, manager visibility, and an automated guest journey — on a single, maintainable stack. From a manager creating a booking to a guest receiving a personalised itinerary, the whole flow was connected.
System 01
Operations & Housekeeping Platform
Mobile-first villa checklists, completion tracking, and issue flagging for staff; a real-time manager dashboard, guest-booking management, and a built-in kitchen SOP module.
System 02
Guest Pre-Arrival Survey
An eighteen-step preferences survey in eight languages, capturing everything from transfers to dietary needs — and presenting commissionable experiences (wellness, private chef, excursions) with transparent pricing.
System 03
Personalised Itinerary Generator
Each completed survey flowed through an automated pipeline that wrote a single tailored Santorini itinerary for that party, reviewable and editable by managers before it reached the guest.
System 04
In-Villa Guest Information Portal
A guest-facing hub reached by a QR code in every villa — property information, services, and local guidance, in the guest's own language.
The Results
What was delivered.
- First system live within a week of the initial briefing
- A digital checklist and issue-reporting workflow for every villa, built to replace WhatsApp group handovers
- A manager dashboard showing villa completion across the property in real time
- A pre-arrival survey in eight languages, feeding a personalised itinerary for each guest automatically
- An in-villa guest information portal in every villa, reached by QR code
- Retired in October 2026 when the engagement ended, with all of the client's data returned to them in full
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